Once we receive the package. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error). If 30 days has passed since your purchase, we’re sorry, but we can’t accept this item as a return.
Cases where customers can return orders:
- Product incorrect description.
- Defective product due to manufacturer.
- Product expired.
- Product is damaged during shipping.
- Product does not work.
Return & Refund process
Email us at firstname.lastname@example.org. Including: #Your Order, First and Last name, Email address, Phone number and reason for return. Within 24 working hours, ZDOOX.Com Customer Care will send Return Labels file (have our warehouse address and return shipping method) to your email.
You carefully package for Returned Order, Print and Paste the Return Labels on the package. Within 7-10 working days. You need ship Order Return to our warehouse at the address on Return Labels.
After the order returns to our warehouse. Within 5-10 working days, we issue refund via your Paypal/Credit Card.
If you need any further information about your product, contact us for a consultant:
Name: ZDOOX Store
Address: 40 Orchard Street, Naches, WA 98937, United States
Phone: (+1) 732898 3368